Recover Mailboxe Items (Granular Recovery)

Before you proceed to recovery, make sure you have reviewed all considerations.

Granular recovery allows you to selectively recover specific email items from a user’s mailbox without restoring the entire mailbox. You can recover single or multiple emails at the same time.

To perform granular recovery, you can choose one of the following views to locate items for recovery:

Emails: Displays a list of individual email messages, enabling you to select one or more specific emails for recovery.
Labels: Displays mailbox labels, such as Inbox, Starred, or any user created labels, enabling you to recover all emails associated with the selected label.

You can use advanced filtering and search capabilities to locate and recover specific items from mailboxes.

To recover mailbox items:

In Cloud Protection Service, go to Sources.
Your registered Google Workspace source appears on the Sources page.
Click the required Google Workspace source.
Click the Gmail tab.
Select the checkbox of the user you want to recover.
Click Recover Mailbox Items.
Click Emails or Labels to recover emails.
- Emails: Displays a list of individual email messages, enabling you to select one or more specific emails for recovery.
- Labels: Displays mailbox labels, such as Inbox, Starred, or any user created labels, enabling you to recover all emails associated with the selected label.
Use one of the following methods to locate items:
- Search bar: Use the '*' wildcard character or enter text to search for emails with a matching subject. Select the emails to recover from the search results.
- Advanced search: Click Advanced Search, configure the filters as required, and then click Apply.

Filters	Description
Subject	Subject line in the email.
Categories and labels	Select the required folder or label.
From	Mail sender email address.
To	Mail recipient email address. Use a comma or space separator to enter multiple addresses.
Date Range	Using the calendar, select a specific date range to search the emails.
Email Type	Select one of the email types: All Emails Only emails with attachments Only emails without attachments
Cc	The email address in the Cc line of the email. Use a comma or space separator to enter multiple addresses.
Bcc	The email address in the Bcc line of the email. Use a comma or space separator to enter multiple addresses.

To use a different recovery point for an item, click the Edit icon on the tile for that item. Find the recovery point you need and click Select Recovery Point.

Click Next: Recover Options.
Do any of the following as required:
1. To recover to the original location:
  - Click Original Location.
  - Choose one of the following options based on your overwrite requirements:
    - Overwrite existing emails: Select to replace existing content with the recovered data.
    - Skip if object exists: Select to recover data as new.
  - Configure any additional recovery options as needed.
  - Continue on Error: Enable to recover even if errors occur when recovering mailbox items. For example, if one of the items cannot be recovered, Cloud Protection Service will still attempt to recover the other selected items.
  - Task Name: Change the default name of the recovery task.
  - Click Recover.
2. To recover to an alternative location:
  - Click New Location.
  - Select the required Google Workspace source where you want to recover the selected objects.
  - Select the Target Mailbox where you want to recover the selected objects.
  - Configure any additional recovery options as needed.
  - Continue on Error: Enable to recover even if errors occur when recovering mailbox items. For example, if one of the items cannot be recovered, Cloud Protection Service will still attempt to recover the other selected items.
  - Task Name: Change the default name of the recovery task.
  - Click Recover.
  The recovery process starts. You can monitor progress on the Activity page.

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