Recover Mailbox Items

After you protect your users' Microsoft 365 Mailboxes, you can recover the Mailbox items such as individual emails, folders, calendar invites, contacts, notes, or tasks — from Cohesity DataProtect as a Service.

Recover Emails

To recover specific emails from a protected Microsoft 365 user Mailbox:

  1. In DataProtect as a Service, go to Sources to set up your recovery task.

  2. Click into the Source name and select the Mailbox tab.

  3. Use the search or filter options, find and select the user you need, and click the Recover Mailbox Items icon above the list to open the New Recovery form.

    You can also use Global Search to locate, filter, and select the Mailbox you need. Click the Global Search box at the top or type slash (/) anywhere to start your search.

  4. Select Emails & Folders from the Item Type drop-down.

  5. Use the '*' wildcard character or enter the text to search for emails with a matching subject in the Search bar. Select the emails to recover from the search results.

    Or

    Click Advanced Search and select Emails to search based on these filters:

    Filters Description
    Subject Subject line in the email.
    From Mail sender email address.
    To Mail recipient email address. Use a comma or space separator to enter multiple addresses.
    Date Range Using the calendar, select a specific date range to search the emails.
    Email Type

    Select one of the email types:

    • All Emails

    • Only emails with attachments

    • Only emails without attachments
    cc The email address in the Cc: line of the email. Use a comma or space separator to enter multiple addresses.
    bcc The email address in the Bcc: line of the email. Use a comma or space separator to enter multiple addresses.
    Search in Folder Search for the email within the specified folder. For example, Inbox, Drafts, and so on. Use a comma or space separator to enter multiple folder names.

    To use a different Recovery Point for a Mailbox, click the Edit icon on the tile for that Mailbox. Find the recovery point you need and click Select Recovery Point.

  6. Click Next: Recover Options to return to the form.

  7. Under Recover To, select Original Location or New Location.

    If you choose New Location, select a Registered Source and the Target Mailbox, and specify the Folder name to which you plan to recover.

    If a folder with the specified name does not exist, Cohesity creates the folder and recovers the emails to that folder.

    Select Export as PST to export the backed up emails as a PST file, and provide a password for the exported PST file.

    Once the recovery task is completed, the exported PST file is valid for 72 hours. Ensure that you download the PST within 72 hours. For more information, see Download Exported PST File.
    This is an Early Access feature. Contact your Cohesity account team to enable the feature.

    PST recovery of emails with more than 2000 recipients is not supported.

  8. Select your Recovery Options:

    • Continue on Error. Enable to recover even if errors occur when recovering Mailboxes. For example, if one of the emails cannot be recovered, Cohesity will still attempt to recover the other selected emails.

    • Task Name. Change the default name of the recovery task.

  9. Click Start Recovery.

Recover Mailbox Folders

To recover specific folders from a protected Microsoft 365 user Mailbox:

  1. Go to Sources to set up your recovery task.

  2. Click into the Source name and select the Mailbox tab.

  3. Use the search or filter options, find and select the user you need, and click the Recover Mailbox Items icon above the list to open the New Recovery form.

    You can also use Global Search to locate, filter, and select the Mailbox you need. Click the Global Search box at the top or type slash (/) anywhere to start your search.

  4. On the New Recovery page, select Emails & Folders from the Item Type drop-down

  5. Click Advanced Search and select Folders.

  6. Enter the Folder Name and click Apply. Select the folders to recover from the search results.

    To use a different Recovery Point for a Mailbox, click the Edit icon on the tile for that Mailbox. Find the recovery point you need and click Select Recovery Point.

  7. Click Next: Recover Options to return to the form.

  8. Under Recover To, select Original Location or New Location.

    If you choose New Location, select a Registered Source and the Target Mailbox, and specify the Folder name to which you plan to recover.

    If a folder with the specified name does not exist, Cohesity creates the folder and recovers the data to it.

    Select Export as PST to export the backed up mailbox folders as a PST file, and provide a password for the exported PST file.

    Once the recovery task is completed, the exported PST file is valid for 72 hours. Ensure that you download the PST within 72 hours. For more information, see Download Exported PST File.
    This is an Early Access feature. Contact your Cohesity account team to enable the feature.

  9. Select your Recovery Options:

    • Continue on Error. Enable to recover even if errors occur when recovering Mailboxes. For example, if one of the emails cannot be recovered, Cohesity will still attempt to recover the other selected emails.

    • Task Name. Change the default name of the recovery task.

  10. Click Start Recovery.

Recover Calendar Invites

You can recover specific calendar invites from a protected Microsoft 365 user Mailbox. However, if you plan to recover the entire calendar, then recover the mailbox folder called Calendar.

To recover calendar Invites:

  1. Go to Sources to set up your recovery task.

  2. Click into the Source name and select the Mailbox tab.

  3. Use the search or filter options, find and select the user you need, and click the Recover Mailbox Items icon above the list to open the New Recovery form.

    You can also use Global Search to locate, filter, and select the Mailbox you need. Click the Global Search box at the top or type slash (/) anywhere to start your search.

  4. On the New Recovery page, select Calenders from the Item Type drop-down.

  5. Use the '*' wildcard character or enter the text to search for calendar items with a matching subject of the calendar invite in the Search bar. Select the calendar invite to recover from the search results.

    Or

    Click Advanced Search and search calendar invite based on these filters and click Apply:

    Filters Description
    Subject of Event Subject line in the calendar invite.
    Organizer The email address of the event organizer.
    Invitee Event recipients' email addresses. Use a comma or space separator to enter multiple addresses.
    Invitation Date Using the calendar, select a specific date range to search the calendar invites.

    To use a different Recovery Point for a Mailbox, click the Edit icon on the tile for that Mailbox. Find the recovery point you need and click Select Recovery Point.

  6. Click Next: Recover Options to return to the form.

  7. Under Recover To, select Original Location or New Location.

    If you choose New Location, select a Registered Source and the Target Mailbox, and specify the Folder name to which you plan to recover.

    If a folder with the specified name does not exist, Cohesity creates the folder and recovers the calendar invite(s) to that folder.

    Select Export as PST to export the backed up calendar invites as a PST file, and provide a password for the exported PST file.

    Once the recovery task is completed, the exported PST file is valid for 72 hours. Ensure that you download the PST within 72 hours. For more information, see Download Exported PST File.
    This is an Early Access feature. Contact your Cohesity account team to enable the feature.

  8. Select your Recovery Options:

    • Continue on Error. Enable to recover even if errors occur when recovering calendar invites. For example, if one of the calendar invites cannot be recovered, Cohesity will still attempt to recover the other selected calendar invite.

    • Task Name. Change the default name of the recovery task.

  9. Click Start Recovery.

Recover Contacts

You can recover specific contacts from a protected Microsoft 365 user Mailbox. However, if you plan to recover the complete contacts, then recover the mailbox folder called Contacts.

To recover specific contacts:

  1. Go to Sources to set up your recovery task.

  2. Click into the Source name and select the Mailbox tab.

  3. Use the search or filter options, find and select the user you need, and click the Recover Mailbox Items icon above the list to open the New Recovery form.

    You can also use Global Search to locate, filter, and select the Mailbox you need. Click the Global Search box at the top or type slash (/) anywhere to start your search.

  4. On the New Recovery page, select Contacts from the Item Type drop-down.

  5. Use the '*' wildcard character or enter the text to search for contacts with a matching contact name in the Search bar. Select the contact to recover from the search results.

    Or

    Click Advanced Search and search the contact based on these filters and click Apply:

    Filters Description
    First Name The first name of the contact.
    Last Name The last name of the contact.
    Email Address The email address of the contact.
    Invitation Date Using the calendar, select a specific date range to search the calendar invites.

    To use a different Recovery Point for a Mailbox, click the Edit icon on the tile for that Mailbox. Find the recovery point you need and click Select Recovery Point.

  6. Click Next: Recover Options to return to the form.

  7. Under Recover To, select Original Location or New Location.

    If you choose New Location, select a Registered Source and the Target Mailbox, and specify the Folder name to which you plan to recover.

    If a folder with the specified name does not exist, Cohesity creates the folder and recovers the contact(s) to that folder.

    Select Export as PST to export the backed up contacts as a PST file, and provide a password for the exported PST file.

    Once the recovery task is completed, the exported PST file is valid for 72 hours. Ensure that you download the PST within 72 hours. For more information, see Download Exported PST File.
    This is an Early Access feature. Contact your Cohesity account team to enable the feature.

  8. Select your Recovery Options:

    • Continue on Error. Enable to recover even if errors occur when recovering the contacts. For example, if one of the contacts cannot be recovered, Cohesity will still attempt to recover the other selected contacts.

    • Task Name. Change the default name of the recovery task.

  9. Click Start Recovery.

Recover Notes

You can recover specific notes from a protected Microsoft 365 user Mailbox. However, if you plan to recover the complete set of notes in the user Mailbox, then recover the mailbox folder called Notes.

To recover specific notes:

  1. Go to Sources to set up your recovery task.

  2. Click into the Source name and select the Mailbox tab.

  3. Use the search or filter options, find and select the user you need, and click the Recover Mailbox Items icon above the list to open the New Recovery form.

    You can also use Global Search to locate, filter, and select the Mailbox you need. Click the Global Search box at the top or type slash (/) anywhere to start your search.

  4. On the New Recovery page, select Notes from the Item Type drop-down.

  5. Use the '*' wildcard character or enter the text to search for notes with a matching subject of the note in the Search bar. Select the note(s) to recover from the search results.

    Or

    Click Advanced Search and search the note based on these filters and click Apply:

    Filters Description
    Subject The subject of the note.
    Creation Date Using the calendar, select a specific date range to search the notes based on the creation date.
    Modification Date Using the calendar, select a specific date range to search the notes based on the modification date.

    To use a different Recovery Point for a Mailbox, click the Edit icon on the tile for that Mailbox. Find the recovery point you need and click Select Recovery Point.

  6. Click Next: Recover Options to return to the form.

  7. Under Recover To, select Original Location or New Location.

    If you choose New Location, select a Registered Source and the Target Mailbox, and specify the Folder name to which you plan to recover.

    If a folder with the specified name does not exist, Cohesity creates the folder and recovers the note(s) to that folder.

    Select Export as PST to export the backed up notes as a PST file, and provide a password for the exported PST file.

    Once the recovery task is completed, the exported PST file is valid for 72 hours. Ensure that you download the PST within 72 hours. For more information, see Download Exported PST File.
    This is an Early Access feature. Contact your Cohesity account team to enable the feature.

  8. Select your Recovery Options:

    • Continue on Error. Enable to recover even if errors occur when recovering the notes. For example, if one of the notes cannot be recovered, Cohesity will still attempt to recover the other selected note.

    • Task Name. Change the default name of the recovery task.

  9. Click Start Recovery.

Recover Tasks

You can recover specific tasks from a protected Microsoft 365 user Mailbox. However, if you plan to recover the complete set of tasks in the user Mailbox, then recover the mailbox folder called Tasks.

To recover specific notes:

  1. Go to Sources to set up your recovery task.

  2. Click into the Source name and select the Mailbox tab.

  3. Use the search or filter options, find and select the user you need, and click the Recover Mailbox Items icon above the list to open the New Recovery form.

    You can also use Global Search to locate, filter, and select the Mailbox you need. Click the Global Search box at the top or type slash (/) anywhere to start your search.

  4. On the New Recovery page, select Tasks from the Item Type drop-down.

  5. Use the '*' wildcard character or enter the text to search for notes with a matching subject of the task in the Search bar. Select the task(s) to recover from the search results.

    Or

    Click Advanced Search and search the tasks based on these filters and click Apply:

    Filters Description
    Subject The subject of the task.
    Creation Date Using the calendar, select a specific date range to search the tasks based on their creation date.
    Due Date Using the calendar, select a specific date range to search the tasks based on their due date.
    Status The status of the task.

    To use a different Recovery Point for a Mailbox, click the Edit icon on the tile for that Mailbox. Find the recovery point you need and click Select Recovery Point.

  6. Click Next: Recover Options to return to the form.

  7. Under Recover To, select Original Location or New Location.

    If you choose New Location, select a Registered Source and the Target Mailbox, and specify the Folder name to which you plan to recover.

    If a folder with the specified name does not exist, Cohesity creates the folder and recovers the task(s) to that folder.

    Select Export as PST to export the backed up tasks as a PST file, and provide a password for the exported PST file.

    Once the recovery task is completed, the exported PST file is valid for 72 hours. Ensure that you download the PST within 72 hours. For more information, see Download Exported PST File.
    This is an Early Access feature. Contact your Cohesity account team to enable the feature.

  8. Select your Recovery Options:

    • Continue on Error. Enable to recover even if errors occur when recovering the tasks. For example, if one of the tasks cannot be recovered, Cohesity will still attempt to recover the other selected tasks.

    • Task Name. Change the default name of the recovery task.

  9. Click Start Recovery.

Download Exported PST File

After the recovery task is completed, within 72 hours you can download the exported PST file of the mailbox items that you choose to recover.

To download the PST file:

  1. Navigate to Activity.

  2. Locate and click on the recovery task from which you want to download the exported PST file.

  3. Click Download Files.

The PST file is downloaded to your local system.

The PST file is protected with a password; you must contact the admin user and obtain the password to open the downloaded PST file.
This is an Early Access feature. Contact your Cohesity account team to enable the feature.

Download Private Chats

To download the Private Chats of a user:

  1. Navigate to Sources.

  2. Click on the required source and click the Mailbox tab.

  3. Select Show All > Protected and use the other filters, search box, and views at the top to narrow your search.

  4. Click the Actions menu next to the object and click Download Private Chats.

  5. In the Download Private Chats page, select the required snapshot, provide the task name, and click Recover.

    Attachments in the Private Chats will not be downloaded.

  6. Click the View Progress button in the pop-up message or click the Activity menu.

  7. Once the recovery is successful, click Download. The Private Chats will be downloaded.

This is a Private Preview feature. Private Preview was termed as Early Access in the earlier releases. Contact your Cohesity account team to enable the feature.

Next > Protect your Microsoft 365 OneDrives, SharePoint Online Sites, and Teams so you can recover them easily when you need to, as well!