Mailbox Items Recovery Self-Service

Cohesity provides a self-service workflow to help the end users recover the Microsoft 365 Mailbox items by leveraging the Microsoft Entra ID (Azure Active Directory) login for user authentication.

Administrators can authorize the self-service workflow for users through the Security Groups.

You can access the self-service portal through https://helios.cohesity.com/#/self-service-portal/auth.

This is a Private Preview feature. Private Preview was termed as Early Access in the earlier releases. Contact your Cohesity account team to enable the feature.

Mailbox Items Recovery

To recover Microsoft 365 Mailbox items from the Cohesity Self-Service Portal:

  1. In the Cohesity Data Cloud login page, log in through Microsoft using the Cohesity Self-Service Portal link.

  2. Choose Microsoft 365 Mailbox to recover your Emails and folders, Calendars, Contacts, Tasks, and Notes.

  3. In the Recover page, select the required Item Type in the drop-down. The options include:

    • Emails & Folders

    • Calendars

    • Contacts

    • Tasks

    • Notes

  4. Use the '*' wildcard character or enter the text to search for Mailbox items with a matching subject in the Search bar. Select the items to recover from the search results.

    Or

    Click Advanced Search and select the items to search based on the filters.

  5. To use a different Recovery Point for a Mailbox item, click the Edit icon on the tile for that item. Find the recovery point you need and click Select Recovery Point.

  6. Click Recover.

  7. Under Recover Type, select the following:

    • Recover to Original Location to recover all the items directly to your Mailbox.

    • Export as PST to export all the items in the PST format. Provide a password for the exported PST file.

      You can download the PST file and use an agent to migrate the PST content.
      Once the recovery task is completed, the exported PST file is valid for 72 hours. Ensure that you download the PST within 72 hours. For more information, see Download Exported PST File.

  8. Click Finish. You can view the recovery progress from the Welcome page under the Recoveries section or on the Activity page.

  9. Click the action icon on the required task and click Show Recovered Items to view the name and size of the recovered items.

Download Exported PST File

After the recovery task is completed, within 72 hours you can download the exported PST file of the mailbox items that you choose to recover.

To download the PST file:

  1. Navigate to Activity.

  2. Locate and click on the recovery task from which you want to download the exported PST file.

  3. Click Download Files. The PST file is downloaded to your local system.

The PST file is protected with a password; you must contact the admin user and obtain the password to open the downloaded PST file.