Add Roles to Microsoft 365 User Account

Cloud Protection Service accesses your Microsoft 365 domain with a user account to back up your Microsoft Exchange Online data. You can either add these roles to an existing user account or create a new user account with these roles.

Ensure that multi-factor authentication is not enabled for the user account.

To add roles to the Microsoft 365 service user account:

  1. Log in to Microsoft 365.

  2. In the Office 365 page, click Admin.

  3. In the Microsoft 365 admin center page, select Admin centers, and then click Exchange.

  4. Select Roles > Admin roles.

  5. In the Admin roles page, click Add role group.

  6. On the Add role group page , do the following:

    1. Under Basics, enter a Name and Description for the admin role and from the Write scope drop-down, select Default and click Next.

    2. Under Permissions, select the following and click Next:

      • Mail Recipients

      • Mailbox Search

      • View-Only Configuration

      • View-Only Recipients

    3. Under Admins, search and select the user account you plan to use to register the Microsoft 365 domain with CCloud Protection Service, then click Next.

    4. Under Review and finish, review the configuration and click Add role group.

    5. After the role group is added, click Done.

      You are ready to update your Microsoft 365 Org setting for Mailbox size reporting.

Here is the GIFF you can refer to add roles to the Microsoft 365 service user account: